'It’s the principle' Windsorite fights to get refund for rescheduled concert
A Guns N’ Roses fan is trying to get a $600 CDN refund from online ticket company “Vivid Seats,” because of the border closure.
“My situation is a little bit more unique,” says Stephanie Duval, who spent $89.90 USD on four tickets to a show at Comerica Park.
It was originally slated for July 11, 2020 but was cancelled due to the pandemic.
It was initially rescheduled to July 24, 2021 and has now been pushed further back to Aug. 8.
“Neither myself nor my husband nor my sister or brother in law, we all work, none of us would have the ability to quarantine for two weeks after going to a concert,” says Duval. So she emailed the company, repeatedly, asking for a refund only to be told they only issue refunds when concerts are cancelled out right.
“So basically because they have rescheduled the concert is a go and you are out luck,” Duval was told.
Duval understands companies don’t have pandemic policies, and many businesses have been seriously impacted by the pandemic.
But she says, “It’s the principle of it, right?”
“I want to go to the concert,” says Duval. “I should be considered for a refund in this case because I may very well, may not be able to attend and more specifically the border is not open.”
Land border crossing between Canada and the United States have been closed since mid-March 2020 and the current extension is set to expire in late June.
Duval isn’t confident it will reopen in time for either show so she contacted CTV News and after two emails and one phone call from the media, the company agreed to refund the tickets.
“We take these matters very seriously,” says spokesperson Michael O’Neil.
Within an hour, Duval spoke to a representative of Vivid Seats who told her it could take up to five days, but a refund would be deposited onto her credit card.
“At Vivid Seats we have refunded thousands of orders totaling tens of millions of dollars since all live events were shut down due to the pandemic. As one of the few marketplaces offering a full cash refund, Vivid Seats consistently communicates with each consumer once an event is canceled,” spokesperson from Vivid Seats says.
“Ultimately the best outcome would have been to go to the concert but I’ll take the refund.”
Duval says it will be a long time before she considers another cross-border concert.
“I think that now, this is a brand new concern and I’ll probably stay in Ontario for any concerts."
CTVNews.ca Top Stories
From outer space? Sask. farmers baffled after discovering strange wreckage in field
A family of fifth generation farmers from Ituna, Sask. are trying to find answers after discovering several strange objects lying on their land.
Broadcaster and commentator Rex Murphy dead at 77: National Post
The National Post is reporting that Rex Murphy, the pundit and columnist who hosted a national call-in radio show for decades, has died.
Pearson gold heist suspect arrested after flying into Toronto from India
Another suspect is in custody in connection with the gold heist at Toronto Pearson International Airport last year, police say.
Millions of cyberattacks per hour as B.C. government investigates multiple breaches
Careful attention to government statements and legislation is required to get a handle on the level of risk British Columbians’ information is under, as investigators probe multiple breaches under a continued barrage of attacks.
Ontario family receives massive hospital bill as part of LTC law, refuses to pay
A southwestern Ontario woman has received an $8,400 bill from a hospital in Windsor, Ont., after she refused to put her mother in a nursing home she hated -- and she says she has no intention of paying it.
Debate on abortion rights erupts on Parliament Hill, Poilievre vows he won't legislate
A Conservative government led by Pierre Poilievre would not legislate on, nor use the notwithstanding clause, on abortion, his office says, as anti-abortion protesters gather on Parliament Hill.
Justin and Hailey Bieber are expecting their first child together
Hailey and Justin Bieber are going to be parents. The couple announced the news on Thursday on Instagram, both sharing a video that showcases Hailey Bieber's growing belly.
Here are the ultraprocessed foods you most need to avoid, according to a 30-year study
Studies have shown that ultraprocessed foods can have a detrimental impact on health. But 30 years of research show they don’t all have the same impact.
New 'Lord of the Rings' film coming in 2026
The Oscar-winning team behind the nearly US$6 billion blockbuster 'Lord of the Rings' and 'The Hobbit' trilogies is reuniting to produce two new films.