Frustration mounts as McGregor resident waits for refund from Air Canada
A McGregor woman continues to have growing frustration with Air Canada as she’s still looking for a refund for a flight dating back to March 2020.
"I’m tired with the battle with Air Canada. It’s to the point where I’ve had it," says Rosalynne Ouellette.
In March 2020, Ouellette’s vacation in Hawaii was cut short due to the pandemic.
"After spending eight hours on hold with Air Canada, we had two computers and two phones going. We couldn’t get anywhere so I end up having to book a new flight and having to pay for it. I couldn’t even adjust my booking that I are already had,"explains Ouellette.
Since then, Ouellette has been trying to receive a refund for just under seven hundred dollars from Air Canada.
"The refund is for $677.22 which is not quite the cost of what I had to pay to come home because it was over $1100," says Ouellette.
Ouellette has documented months of emails with Air Canada, but with no refund.
"They did offer me a voucher and I said I didn’t want the voucher that I wanted the refund," says Ouellette.
On July 28, Ouellette received a reply from an emailing dating back to May 12, 2020.
"I apologize for the inconvenience for the refund request. They’ve sent my request to the refunds department for the review and consideration. They will contact you directly via email," says Ouellette.
CTV News reached out to Air Canada on Saturday, but has not received a response.
According to Air Canada's website, "The July 12 deadline to submit a refund request to your original form of payment for tickets with a travel date on or after February 1, 2020 and purchased before April 13, 2021 is now closed. If you missed the deadline, you can still request for your remaining ticket value to be transferred to an Air Canada travel voucher..."
"This is unchartered territory. Never before have travel providers needed to cancel so many vacations and deal with refunds and future travel credits so patience," says Patti Oshar, vacation consultant at Expedia Cruises.
Oshar recommends all travelers to use an agent.
"We’ve got you covered we take care of you before during and after travel or if it’s cancelled, we take care of that for you as well," says Oshar.
Ouellette says she just wants her money back soon.
"I’m very upset over this. I don’t think Air Canada should treat any person like this whether they’re Canadian or not. They should uphold what their policy says, which is they will give a full refund for the money spent."
CTVNews.ca Top Stories
Fluid in eye cells can 'boil' if you watch the eclipse without protection: expert
Millions of people in parts of Eastern and Atlantic Canada will be able to see the rare solar eclipse happening on April 8. But they should only look up if they have proper eye protection, experts say.
CRA no longer requiring 'bare trust' reporting in 2023 tax return
The Canada Revenue Agency announced Thursday it will not require 'bare trust' reporting from Canadians that it introduced for the 2024 tax season, just four days before the April 2 deadline.
NEW More unauthorized products for skin, sexual enhancement, recalled: Here are the recalls of this week
Health Canada and the Canadian Food Inspection Agency recalled various items this week, including torches, beef biltong and unauthorized products related to skin care and sexual enhancement.
Where is the worst place for allergy sufferers in Canada?
The spring allergy season has started early in many parts of Canada, with high levels of pollen in some cities already. Experts weigh in on which areas have it worse so far this season.
Do these exercises for core strength if you can't stomach doing planks
Planks are one of the most effective exercises for strengthening your midsection, as they target all of your major core muscles: the transverse abdominis, rectus abdominis, external obliques and internal obliques. Yet despite the popularity of various 10-minute plank challenges, planking is actually one of the most dreaded core exercises, according to many fitness experts.
He didn't trust police but sought their help anyway. Two days later, he was dead
Jameek Lowery was among more than 330 Black people who died after police stopped them with tactics that aren’t supposed to be deadly, like physical restraint and use of stun guns, The Associated Press found.
Grandparent scam: London, Ont., senior beats fraudsters not once, but twice
It was a typical Tuesday for Mabel Beharrell, 84, until she got the call that would turn her world upside down. Her teenaged grandson was in trouble and needed her help.
Polar ice is melting and changing Earth's rotation. It's messing with time itself
One day in the next couple of years, everyone in the world will lose a second of their time. Exactly when that will happen is being influenced by humans, according to a new study, as melting polar ice alters the Earth’s rotation and changes time itself.
Sunshine list: These were the Ontario public sector's highest earners in 2023
Ontario released its annual sunshine list Thursday afternoon, noting that the largest year-over-year increases were in hospitals, municipalities, and post-secondary sectors.