Frustration mounts as McGregor resident waits for refund from Air Canada
A McGregor woman continues to have growing frustration with Air Canada as she’s still looking for a refund for a flight dating back to March 2020.
"I’m tired with the battle with Air Canada. It’s to the point where I’ve had it," says Rosalynne Ouellette.
In March 2020, Ouellette’s vacation in Hawaii was cut short due to the pandemic.
"After spending eight hours on hold with Air Canada, we had two computers and two phones going. We couldn’t get anywhere so I end up having to book a new flight and having to pay for it. I couldn’t even adjust my booking that I are already had,"explains Ouellette.
Since then, Ouellette has been trying to receive a refund for just under seven hundred dollars from Air Canada.
"The refund is for $677.22 which is not quite the cost of what I had to pay to come home because it was over $1100," says Ouellette.
Ouellette has documented months of emails with Air Canada, but with no refund.
"They did offer me a voucher and I said I didn’t want the voucher that I wanted the refund," says Ouellette.
On July 28, Ouellette received a reply from an emailing dating back to May 12, 2020.
"I apologize for the inconvenience for the refund request. They’ve sent my request to the refunds department for the review and consideration. They will contact you directly via email," says Ouellette.
CTV News reached out to Air Canada on Saturday, but has not received a response.
According to Air Canada's website, "The July 12 deadline to submit a refund request to your original form of payment for tickets with a travel date on or after February 1, 2020 and purchased before April 13, 2021 is now closed. If you missed the deadline, you can still request for your remaining ticket value to be transferred to an Air Canada travel voucher..."
"This is unchartered territory. Never before have travel providers needed to cancel so many vacations and deal with refunds and future travel credits so patience," says Patti Oshar, vacation consultant at Expedia Cruises.
Oshar recommends all travelers to use an agent.
"We’ve got you covered we take care of you before during and after travel or if it’s cancelled, we take care of that for you as well," says Oshar.
Ouellette says she just wants her money back soon.
"I’m very upset over this. I don’t think Air Canada should treat any person like this whether they’re Canadian or not. They should uphold what their policy says, which is they will give a full refund for the money spent."
CTVNews.ca Top Stories
Several flight attendants from Pakistan have gone missing after landing in Canada
Multiple flight attendants from Pakistan International Airlines have abandoned their jobs and are believed to have sought asylum in Canada in the past year and a half, a spokesperson for the government-owned airline says.
BREAKING Ottawa public school board, 3 Toronto-area school boards launch lawsuit against social media giants
The Ottawa-Carleton District School Board and three school boards in the Toronto-area have launched legal action against social media giants, accusing them of "disrupting students' fundamental right to education."
Rainfall warnings of up to 90 mm among weather alerts in effect for 7 provinces
Rainfall warnings of up to 90 millimetres, air quality advisories and other alerts have been issued for seven Canadian provinces, according to the latest forecasts.
Tipping is off the table at this Toronto restaurant
A Toronto restaurant introduced a surprising new rule that reduced the cost of a meal and raised the salaries of staff.
A Nigerian woman reviewed some tomato puree online. Now she faces jail
A Nigerian woman who wrote an online review of a can of tomato puree is facing imprisonment after its manufacturer accused her of making a “malicious allegation” that damaged its business.
Donald Trump assails judge and his daughter after gag order in N.Y. hush-money criminal case
Donald Trump lashed out Wednesday at the New York judge who put him under a gag order that bars him from commenting publicly about witnesses, prosecutors, court staff and jurors in his upcoming hush-money criminal trial.
A fight to protect the dignity of Michelangelo's David raises questions about freedom of expression
Michelangelo's David has been a towering figure in Italian culture since its completion in 1504. But in the current era of the quick buck, curators worry the marble statue's religious and political significance is being diminished.
Doctors visiting a Gaza hospital are stunned by the war's toll on Palestinian children
An international team of doctors visiting a hospital in central Gaza was prepared for the worst. But the gruesome impact Israel’s war against Hamas is having on Palestinian children still left them stunned.
China's latest EV is a 'connected' car from smart phone and electronics maker Xiaomi
Xiaomi, a well-known maker of smart consumer electronics in China, is joining the country's booming but crowded market for electric cars.