Frustration mounts as McGregor resident waits for refund from Air Canada
A McGregor woman continues to have growing frustration with Air Canada as she’s still looking for a refund for a flight dating back to March 2020.
"I’m tired with the battle with Air Canada. It’s to the point where I’ve had it," says Rosalynne Ouellette.
In March 2020, Ouellette’s vacation in Hawaii was cut short due to the pandemic.
"After spending eight hours on hold with Air Canada, we had two computers and two phones going. We couldn’t get anywhere so I end up having to book a new flight and having to pay for it. I couldn’t even adjust my booking that I are already had,"explains Ouellette.
Since then, Ouellette has been trying to receive a refund for just under seven hundred dollars from Air Canada.
"The refund is for $677.22 which is not quite the cost of what I had to pay to come home because it was over $1100," says Ouellette.
Ouellette has documented months of emails with Air Canada, but with no refund.
"They did offer me a voucher and I said I didn’t want the voucher that I wanted the refund," says Ouellette.
On July 28, Ouellette received a reply from an emailing dating back to May 12, 2020.
"I apologize for the inconvenience for the refund request. They’ve sent my request to the refunds department for the review and consideration. They will contact you directly via email," says Ouellette.
CTV News reached out to Air Canada on Saturday, but has not received a response.
According to Air Canada's website, "The July 12 deadline to submit a refund request to your original form of payment for tickets with a travel date on or after February 1, 2020 and purchased before April 13, 2021 is now closed. If you missed the deadline, you can still request for your remaining ticket value to be transferred to an Air Canada travel voucher..."
"This is unchartered territory. Never before have travel providers needed to cancel so many vacations and deal with refunds and future travel credits so patience," says Patti Oshar, vacation consultant at Expedia Cruises.
Oshar recommends all travelers to use an agent.
"We’ve got you covered we take care of you before during and after travel or if it’s cancelled, we take care of that for you as well," says Oshar.
Ouellette says she just wants her money back soon.
"I’m very upset over this. I don’t think Air Canada should treat any person like this whether they’re Canadian or not. They should uphold what their policy says, which is they will give a full refund for the money spent."
CTVNews.ca Top Stories
'Anything to win': Trudeau says as Poilievre defends meeting protesters
Prime Minister Justin Trudeau is accusing Conservative Leader Pierre Poilievre of welcoming 'the support of conspiracy theorists and extremists,' after the Conservative leader was photographed meeting with protesters, which his office has defended.
'My stomach dropped': Winnipeg man speaks out after being criminally harassed following single online date
A Winnipeg man said a single date gone wrong led to years of criminal harassment, false arrests, stress and depression.
Bank of Canada officials split on when to start cutting interest rates
Members of the Bank of Canada's governing council were split on how long the central bank should wait before it starts cutting interest rates when they met earlier this month.
'One of the single most terrifying things ever': Ontario couple among passengers on sinking tour boat in Dominican Republic
A Toronto couple are speaking out about their 'extremely dangerous' experience on board a sinking tour boat in the Dominican Republic last week.
7 surveillance videos linked to extortions of South Asian home builders in Edmonton released
The Edmonton Police Service has released a number of surveillance videos related to a series of extortion cases in the city now dubbed 'Project Gaslight.'
Ukraine uses long-range missiles secretly provided by U.S. to hit Russian-held areas, officials say
Ukraine for the first time has begun using long-range ballistic missiles provided secretly by the United States, bombing a Russian military airfield in Crimea last week and Russian forces in another occupied area overnight, American officials said Wednesday.
All Alberta wildfires to date in 2024 believed to be human-caused: province
There are 63 wildfires burning in Alberta's forest protection area as of Wednesday morning and seven mutual aid fires, including one in the Municipal District of Peace.
Pilot proposes to flight attendant girlfriend in front of passengers
A Polish pilot proposed to his flight attendant girlfriend during a flight from Warsaw to Krakow, and she said yes.
Suspects waving weapons, smashing glass in Toronto jewelry store robbery caught on video
Arrests have been made after five men were captured on video rampaging through a jewelry store in Toronto, waving weapons and smashing glass display cases.