Via Rail allowing Windsor teen and father to take service dogs onboard
Emily Sadowski with service dogs Priya and Lilo in Windsor, Ont., Tuesday, Dec. 5, 2017. (Angelo Aversa / CTV Windsor)
Published Wednesday, December 6, 2017 4:55PM EST
Last Updated Wednesday, December 6, 2017 8:40PM EST
A Windsor teen who wasn't being allowed to travel with two service dogs will now be making the trip on Thursday.
Emily Sadowski travels with a service dog, Pryia, to help with her anxiety and other health issues -- and she also trains dogs for other people.
The 19-year-old has been planning a trip to Toronto to deliver another service dog, Lilo, and train the new owner on how to interact with the animal.
VIA Rail initially said Sadowski would not be allowed to travel with both dogs, since policy states only one service dog per person, even though Sadowski rode the train with two dogs in August.
Her father Mark Sadowski tells CTV Windsor he has now received a complimentary ticket to escort his daughter and the two animals to Toronto.
“At 2 pm Wednesday, I received a phone call from a contrite James Peters, Manager, Customer Relations at VIA Rail,” says Sadowski. “He apologized for the confusion, explained the problem from his side and steps put in place to avoid repeating the problem in the future.”
A spokesperson with VIA Rail confirms with CTV News they have “arranged an amicable solution that allows the customer to travel with her two dogs.”
“While I can't say I'm looking forward to a one day round trip to Toronto, it was a fair and reasonable compromise,” adds Sadowski.
According to Sadowski, VIA Rail has also offered two complimentary tickets to make a return trip to Toronto at a future date. Sadowski has also accepted that offer.
Emily Sadowski, her father and the two service dogs will depart from the Windsor train station at 9 a.m. on Thursday.